These General Terms of Sale apply in their entirety to all sales of ALTUS / KOALA EQUIPMENT products in France and Worldwide.

They prevail over any general terms of purchase or other documents issued by the Client, regardless of the terms; any order sent to ALTUS / KOALA EQUIPMENT implies unconditional acceptance of ALTUS / KOALA EQUIPMENT’s prices and these General Terms of Sale. They supersede all previous general terms of sale. All other terms coming from the Client will only be valid if they have clearly been accepted by ALTUS / KOALA EQUIPMENT beforehand.


The fact that ALTUS / KOALA EQUIPMENT does not invoke at a given time, any of these General Terms of Sale shall not be construed as a waiver to subsequently enforce any of the said terms.

There are different ways of ordering:
- online on our website:
- by phone on 0033 (0)4 50 97 50 19 from Monday to Friday from 8am to 12am and from 1:30pm to 5pm
- by e-mail at:
- by fax on 0033(0)4 50 97 50 11
- or by (snail) mail : ALTUS / KOALA EQUIPMENT - 1191 route de Bidaille - 74930 SCIENTRIER - FRANCE.
To complete your order, please fill out the required information (selected products, payment method, delivery information, e-mail) and make your payment.
If you have a doubt or a question feels free to contact us, we will be pleased to advise you.

Order could be done only by an adult (more than 18 years old).

Confirmation of your order
Upon receipt of your order, a quote will be sent indicating the shipping cost of your package
and the amount for the materials ordered. We undertake to send you this quote within 48 hours (French working days).
Upon receipt of our e-mail quote, 3 methods of payment are available to complete your order:
- by credit card directly on our website
- by phone with your credit card number
- by check if your bank is in France
The order will become final once ALTUS / KOALA EQUIPMENT has confirmed by e-mail.


Product prices are shown without VAT. Your invoice will include VAT if applicable. The VAT rate applied will be the one in place in France when you validate your order. An order is validated when the payment is received. In case of a change in the VAT rate the new rate will apply to all those orders not validated with a payment.

Product prices are exclusive of shipping costs, customs fees and tax.
All prices may be subject to typographical errors.
Discounts apply to the online store pre-tax prices and do not include transport fees. There are no discounts on the purchase of freestanding mobile courses.

Pricing could change due to exchange rate modifications.

Package, postage & shipping costs
Shipping costs will be charged in addition to the price of the product, according to the weight and size of the parcel. They are calculated as accurately as possible by choosing the most suitable carrier for your package based on your shipping address.
Upon receipt, open the package in front of the carrier. If damaged in shipping, inform the carrier by making all reservations on the carrier's delivery voucher as he alone is responsible. Confirm in writing by registered letter within three days. The shipping company should compensate you.

You can make your payment by check if your bank is in France or by credit card which is the fastest and the most convenient method.
Credit cards issued by banks outside France must be international bank cards. When paying by credit card, the amount of your order is debited at the time of dispatch.
Payment by check is only possible for checks in euros drawn on a bank in France. The check will be cashed upon receipt.
The check should be made payable to "ALTUS / KOALA EQUIPMENT", and sent to the following address:
1191 Route de Bidaille
The items will only be sent once the check has been cashed.

The invoice is sent in the package with your delivery. If the billing address is different from the delivery address, the invoice will be sent by e-mail or by post.
Please note that purchase orders and confirmations cannot serve as invoices.

Retention of title
The goods remain our property until full payment. Risks relating to the goods sold (loss, damage) are however transferred to thebuyer upon dispatch from our premises.

Any dispute about the nature or quantity of items received must be communicated to us within 48 hours of receipt.
We hope that any difficulties to do with your orders and their payment can be solved with you directly. Understanding and good will can
dispel many incidents ... of which there are thankfully few.
However, if no solution were to be found, all disputes will be dealt with by the Commercial Court, 10 rue de l'Hotel de Ville,
74200 Thonon les Bains, France.

Cancellation rights
You have 7 days after purchase, to return a product without having to justify its return. The material must obviously be new, in perfect condition and returned in its original packaging.
Together with the material, which must be returned at your own expense (any collect shipment will be refused) please enclose an explanatory letter and the invoice or a photocopy of the invoice. In case of an error on our part or a product defect, the shipment costs will be refunded based on standard postage fees.

Before returning a product, to avoid any misunderstanding please consult us.
Used items: the items are sold under manufacturer warranty.
Wear and tear is obviously excluded from this warranty. Any items returned for repair or warranty claim must be clean and dry.

Precautions regarding the use of material
Improper installation or use of equipment and material for High Wire Adventure Courses is potentially dangerous (risk of death); for your safety you must ensure that you fully master the installation of materials and equipment before use.
ALTUS disclaims any liability or responsibility for accidents.

Compliance with the instructions for use of PPE
Each PPE (Personal Protective Equipment) comes with an instruction manual as laid down by the European standard.
It is the buyer's responsibility to comply.

Shipping costs
The first stage of the confirmation of the order requires that you create an account as the shipping address is important for shipping fees.
Shipping fees are always calculated on a case by case basis, upon receipt of your order.
A quote is then sent indicating the shipping costs for your package and the amount for the materials ordered.
We undertake to send you this quote within 48 hours (French working days).
Upon receipt of our e-mail quote, 3 methods of payment are available to complete your order:
- by credit card
- by phone with your credit card number
- by check if your bank is in France.
We can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions and customs laws
prevent us from shipping certain products to certain geographical locations.

Orders are dispatched the day we receive your payment (depending on the availability of the product and the delivery company).
In France: Delivery time is 48 to 72 hours (depending on the availability of the product and the delivery company).

In case the product is not in stock, delivery times will be in function of manufacturers' and/or suppliers' deadlines.
In the event of unavailability of a product after placing your order, we will notify you by e-mail or phone once we have
received the information from the suppliers. Your order will be cancelled and you will be refunded within 30 days of your payment.

ALTUS / KOALA EQUIPMENT 1191 route de Bidaille 74930 SCIENTRIER (FRANCE) /

RCS Thonon les Bains: 411 354 962 00044/ Legal Notice/ Sales terms/

TEL: 00 33(0)4 50 97 50 19 / e-mail: